Refund Policy

Skillon sells digital products: downloadable Agent Skills and membership access. Products are delivered instantly after payment — you can download and install a Skill immediately from your account.

Because the product is delivered instantly, we generally do not offer refunds once a Skill has been downloaded. If you have not downloaded the Skill yet, contact us within 7 days of purchase for a full refund.

If a Skill is materially broken (missing files, fails to install as documented) and we cannot fix it within a reasonable time, you are entitled to a full refund regardless of download status.

You can cancel your membership at any time from your account page. Cancellation takes effect at the end of the current billing period — you keep access until then, and you will not be charged again. We do not refund partial months or years.

Lifetime membership is a one-time purchase. If you have not downloaded any premium Skill during your membership, contact us within 7 days of purchase for a full refund.

Email support@skillon.dev with your order number and the reason. We review requests within 3 business days.

Approved refunds are processed by Paddle, our payment provider, back to your original payment method. Depending on your bank, it may take 5–10 business days to appear on your statement.

If you open a chargeback with your bank instead of contacting us first, your account may be suspended until the dispute is resolved. Please talk to us first — we would rather make it right.